Refund policy

Once an order is shipped, there is nothing we can do to cancel it. We are happy to investigate and try to resolve any problem you may have.

If you don’t receive your order in a timely fashion, and you can’t track it, let us know!

If items arrive damaged or defective, please retain the product and packaging. We will need a photo of what is wrong with the product and/or packaging to take to Quality Assurance. Then, contact us within 24 hours of delivery to receive replacement. Please provide a photo so we can assess what happened.
We cannot accept blanket return requests for dried vegetables, dehydrated vegetables, freeze dried fruits, freeze dried vegetables, dried instant beans, or textured soy protein (TSP), because we cannot resell them to other customers. Please be mindful of the products and sizes you are purchasing so this can be avoided. All other food storage products or non-food products are welcome for return.

Please contact us, because all returns, for food storage products and non-food products, must be issued a return authorization number before they are fully returned. We will make every reasonable effort to ensure that you have a positive experience.
Please contact us using the ‘Contact Us’ Form to see communication options.